![]() The design and marketing of these two models are unique projects. An SUV serves a different purpose and clientele than a luxury car. The models differ from each other in their features and are marketed to people with various needs. Each model that Ford designs and produces can be considered a project. For example, Ford Motor Company is in the business of designing and assembling cars. Maybe it’s been done in a very similar fashion before but never exactly in this way. Unique means that this is new this has never been done before. Projects exist to bring about a product or service that hasn’t existed before. Projects can last minutes, hours, days, weeks, months, or years. To do this, schedules are created showing when tasks should begin and end. This characteristic is important because a large part of the project effort is dedicated to ensuring that the project is completed at the appointed time. They are not an everyday business process and have definitive start dates and end dates. Project AttributesĪ project has distinctive attributes that distinguish it from ongoing work or business operations. A husband, for example may tell his wife, “My main project for this weekend is to straighten out the garage.” Going hunting, building pyramids, and fixing faucets all share certain features that make them projects. We use the term “project” frequently in our daily conversations. The pyramids and the Great Wall of China were in their day of roughly the same dimensions as the Apollo project to send men to the moon. Large complex projects have also been with us for a long time. The hunting parties of our prehistoric ancestors were projects, for example they were temporary undertakings directed at the goal of obtaining meat for the community. People have been undertaking projects since the earliest days of organized human activity. The starting point in discussing how projects should be properly managed is to first understand what a project is and, just as importantly, what it is not. The final deliverable must help to resolve the customer'sĬustomer requirements define the features and functions of the final deliverable.įigure 5.3 Customer requirements and the final deliverable.Adrienne Watt Project Management Open Resources and TAP-a-PMĬlick play on the following audio player to listen along as you read this section. Nice to have ✓ There are usually not enough resources to include nice to have features however, if they are included, the customer will be delighted ✓ The customer will be delighted with the final deliverable ![]() Highly desirable ✓ The final deliverable will exceed the CAC ✓ The customer will be satisfied with the final deliverable Must have ✓ The final deliverable will meet the CAC Later on, you'll need to explore the requirements in more depth (converting them to technical specifications), as you get ready to actually design the final deliverable, but for now, all you need to do is develop an accurate plan that sets realistic expectations about what will be produced. ![]() ![]() Remember that the list of features and functions included in the final deliverable will drive the resource requirements for the project, so you'll only be able to add as many features and functions as you have the money to fund. Next check the highly desirable category to decide which of these, if any, can be included in the final deliverable. This will enable you to match each category to a level of customer satisfaction you intend to deliver.Ĭheck to make sure that the features and functions in the must-have category are aligned with the CAC and that you aren't missing any requirements (see Figure 5.3). After all the features and functions have been identified, ask the customer to group them into three categories: must have, highly desirable, and nice to have. Ask the customer to describe all the features they require and every function they are interested in (See Table 5.2). Now it's time to expand upon these requirements. The final deliverable must satisfy the customer's criteria for acceptance. The final deliverable must help to resolve the customer's problems.įigure 5.2 CAC are used to measure the final deliverable. A function of our fulfillment process would be that inventory levels in the accounting program are automatically adjusted.Ĭustomer requirements should have been outlined in the charter. A function is an action or work that the final deliverable will perform. An example of a feature for our fulfillment process would be including bar codes on all inventory items. A feature is a physical characteristic of the final deliverable. Customer requirements include any features and functions of the final deliverable. While you are interviewing the customer about the CAC, it's a good time to validate and expand on the customer's requirements for the final deliverable.
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