Takes is one misconfigured 'Invitation' to fall into the wrong handsĪnd the hacker owns the originating computer. Trojan horses used by hackers to gain unauthorized access to a computer. ![]() Thoughĭesigned as an administration tool, the Remote Assistance program acts like Remote access does have the potential for frightful security breaches. User's computer and sees a poorly configured Internet Explorer. With a few simple commands, the technician has full access to the The addition of Windows XP Remote Assistance revolutionizes the technical ![]() ![]() Your network from older operating systems. Purchase expensive third-party utilities, it can pay for itself when upgrading XP introduces several free software applications that formerly required you to Operating system, Microsoft has tried to create the total operating system By adding features that you have always wanted and expected in an RemoteĪssistance allows support technicians to provide visual, remote technical Microsoft hasĬhanged all this with its new Remote Assistance feature. Symantec's very expensive PC-Anywhere software. Until now, supporting users usually meant purchasing multiple copies of This issue is fixed in the RTM version of the RDP6 client.Security issues surrounding Remote AssistanceĬommon errors that may occur when using Remote AssistanceĪs a network administrator, technical support can often take up a lot of your To work around this issue, use one of the following methods:ġ) Use a Windows Vista Machine as the Expert machineĢ) The Vista machine can send an invitation either via email or by using a file invitation that the XP machine can use to connectĪ quick note here: If by some chance you have the RDP6 Beta Client installed on the XP machine, then the HelpCtr.exe may crash with an Access Violation. On a Windows XP machine, that CLSID refers to the Help & Support Services Service (HKCR\CLSID\). If you search the Registry on a Windows Vista machine for that CLSID, it does not exist. If you look in the system log on the Windows XP machine when you get the "Automation Server Can't Create Object" error, you will find the following error in the System Log:ĭCOM got error "Class not registered " from the computer when attempting to activate the server:įor more information, see Help and Support Center at When you attempt to offer assistance from an XP machine to a Vista machine, the following error is presented: On a Windows Vista client, this object does not exist. ![]() When you offer Remote Assistance from a Windows XP client, it needs to instantiate the HelpSvc DCOM object on the target machine. This is because the Help & Support Service which is the cornerstone of Remote Assistance in Windows XP, was deprecated in Windows Vista. It is no longer possible to offer unsolicited Remote Assistance from Windows XP (expert) to Windows Vista (novice). However, with the launch of Windows Vista, Helpdesk staff ran into a new issue. Helpdesk personnel were able to view and even share control of their network users machines using Remote Assistance. Windows XP introduced a new feature called Remote Assistance that enabled XP users to help each other over the Internet. First published on TECHNET on May 22, 2007
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |